Publications

The Research Institute for Telecommunications and Information Marketing (RITIM) conducts and publishes research on the marketing, strategic, international, behavioral, organizational, policy, consumer, and cultural aspects of telecommunications and information technologies. Following is a list of books and chapters in books of RITIM researchers. Books may be obtained online through RITIM's association with Amazon.com or your library.

Books

The following books maybe purchased online through RITIM`s association with Amazon.com.

• M-Commerce: Global Experiences and Perspectives
• Global E-commerce and Online Marketing
• New Infotainment Technologies in the Home: Demand-Side Perspectives, Mahwah, NJ: Lawrence Erlbaum Associates, 1996. (Editors: R.R. Dholakia, N. Mundorf, N. Dholakia)
• Strategic Perspectives on the Marketing of Information Technologies, (Volume 4 in the series - Advances in Telecommunications Management), Greenwich, CT: JAI Press, 1994. (Editor: R.R. Dholakia)
• Marketing Technologies: Tools and Strategy, Thousand Oaks, CA: Sage, 1998 - Forthcoming. (Authors: Kenneth R. Laird, Norbert Mundorf)
• Changing the Course of Marketing : Alternative Paradigms for Widening Marketing Theory (Research in Marketing, Supplement 2), Nikhilesh Dholakia, J. Arndt; Hardcover; $73.25 (Special Order)
• Consumption and Marketing: MacRo Dimensions, Russell W. Belk, et al; Paperback; $37.00 (Special Order)
• Philosophical and Radical Thought in Marketing, A. Fuat Firat, et al; Hardcover

Special Issues

• JBR (2004): ?Mobility and markets: emerging outlines of m-commerce?
• Telematics + Informatics (2004): ?Electronic markets in the post-euphoric phase: relationships, values, and behaviors?
• JBR (2002): ?Emerging issues in electronic marketing: thinking outside the square?

Articles in Journals

• ?Factors Impacting the Adoption of the Internet among SME?s?, Small Business Economics.
• ?Shoppers in Cyberspace: Are They from Venus or Mars and Does It Matter??, Journal of Consumer Psychology.
• ?Factors Driving Consumer Intention to Shop Online: An Empirical Investigation?, Journal of Consumer Psychology.
• ?Multichannel Retailing: A Case Study of Early Experiences?, R. R. Dholakia, M. Zhao and N. Dholakia, Journal of Interactive Marketing, 2004.
• ?World Trade Point Federation: Bringing E-commerce Capabilities to Developing Nations?, N. Dholakia, N. Kshetri, International Journal of Cases in Electronic Commerce, Vol.1, No.1, 2005, 39-52.
• ?Whose Identity is it Anyway?: Consumer Representation in the Age of Database Marketing?, D. Zwick, N. Dholakia, Journal of Macromarketing, Vol. 24, No. 1, 2004, 31-43.
• ?Consumer Subjectivity in the Age of Internet: The Radical Concept of Marketing Control through Customer Relationship Management?, D. Zwick, N. Dholakia, Information & Organization, Vol. 14, No. 3, 2004, 211-236.
• ?B2C Failures: Toward an Innovation Theory Framework?, A. Pandya, N. Dholakia, Electronic Commerce Research and Applications, (forthcoming).
• ?Conceptualizing B2C Businesses as a New Category of Services?, A. Pandya, N. Dholakia, Journal of Electronic Commerce in Organizations, Vol. 3, No. 1, January-March 2005, 1-12.
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• ?Online Qualitative Research in the Age of E-Commerce: Data Sources and Approaches?, N. Dholakia, D. Zhang, Forum Qualitative Sozialforschung/ Forum: Qualitative Social Research [On-line Journal], Vol. 5, No. 2, Art. 29, 2004, Available at: http://www.qualitative-research.net/fqs-texte/2-04/2-04dholakiazhang-e.htm
• ?Cultural Contradictions of the Anytime, Anywhere Economy: Reframing Communication Technology?, N. Dholakia, D. Zwick, Telematics and Informatics, Vol. 21, No. 2, May 2004, 123-141.
• ?Emerging Issues in Electronic Marketing: Thinking Outside the Square?, R. R. Dholakia, D. Fortin, N. Dholakia, Guest Editorial, Special Section, Journal of Business Research, Vol. 55, No. 8, 2002, 623-627.
• ?Determinants of the Global Diffusion of B2B E-Commerce?, N. Kshetri, N. Dholakia, EM ? Electronic Markets ? the International Journal of Electronic Commerce and Business Media, Vol. 12, No. 2, 2002, 120-129. Available at: http://www.electronicmarkets.org/
• ?WEB.DE: A Portal Strategy for Germany and the World?, N. Dholakia, T. L?rig, Management Case Quarterly, Vol. 5, No. 4, 2002, 65-71.
• ?Privacy and Consumer Agency in the Information Age: Between Prying Profilers and Preening Webcams?, N. Dholakia, D. Zwick, Journal of Research for the Consumer, Vol. 1, No. 1, 2001. http://www.jrconsumers.com/
• ?Contrasting European and American Approaches to Privacy in Electronic Markets: Property Right versus Civil Right?, D. Zwick, N. Dholakia, EM ? Electronic Markets -- The International Journal of Electronic Commerce and Business Media, Vol. 11, No. 2, 2001, 116-120. Available at: http://www.electronicmarkets.org/
• Gibt es Sicherheit im Onlinebanking? -Eine amerikanische Sichtweise- In Plamtop-Pro Magazin, Ausgabe 14, 1999 [In German] Tobias Luehrig, Gordon H. Dash

Chapters in Books

• ?The CRM-KDD Nexus: Satisfying Customers in Data-based Markets,? N. Dholakia, J. Bang, L. Hamel, and S. K. Shin, in Encyclopedia of Information Science and Technology, edited by Mehdi Khosrow-Pour, Hershey, PA: Idea Group Publishing, 2004 (forthcoming).
• ?The Global Digital Divide: Predicament and Policy Options,? N. Dholakia, N. Kshetri, in Encyclopedia of Information Science and Technology, edited by Mehdi Khosrow-Pour, Hershey, PA: Idea Group Publishing, 2004 (forthcoming).
• ?Virtual Communities in Marketspace Contexts?, N. Dholakia, D. Zhang, in Encyclopedia of Virtual Communities and Technologies, edited by Subhasish Dasgupta, Hershey PA: Idea Group Publishing, 2004 (Forthcoming).
• ?Dataveillance and Panoptic Marketspaces?, N. Dholakia, D. Zwick and A. Pandya, in Encyclopedia of Database Technologies and Applications, edited by Laura C. Rivero, Jorge H. Doorn, and Viviana E. Ferragine, PA: Idea Group Publishing (Forthcoming)
• ?Internet Diffusion?, N. Dholakia, R. R. Dholakia and N. Kshetri, in The Internet Encyclopedia, Vol.2, H. Bidgoli (ed.), 2004, New York: Wiley, 38-51.
• ?Gender and Internet Usage?, R. R. Dholakia, N. Dholakia and N. Kshetri, in The Internet Encyclopedia, Vol. 2, H. Bidgoli (ed.), 2004, New York: Wiley, 12-22.
• ?Mobile Commerce as a Solution to the Global Digital Divide: Selected Cases of e-Development?, N. Dholakia, N. Kshetri, in The Digital Challenge: Information Technology in the Development Context, S. Madon and S. Krishna (eds.), Aldershot UK: Ashgate Publications, 2004, 237-256.
• ?Understanding Emergent M-Commerce Services using Business Network Analysis: The Case of Finland?, T. Pelkonen, N. Dholakia, in Wireless Communications and Mobile Commerce, Nan Si Shi (ed.), Hershey PA: Idea Group Publishing, 2004, 105-131.
• ?Configuring M-Commerce Portals for Business Success,? with M. Rask, in Mobile Commerce Applications, Nan Si Shi (ed.), Hershey PA: Idea Group Publishing, 2004, 76-94.
• ?Global Heterogeneity in the Emerging M-Commerce Landscape", N. Dholakia, R. R. Dholakia, M. Lehrer, N. Kshetri, in Wireless Communications and Mobile Commerce, Nan Si Shi (ed.), Hershey PA: Idea Group Publishing, 2004, 1-22.
• ?Assessing the Market Potential of Network-Enabled 3G M-Business Services,? N. Dholakia, M. Samuelsson, in Wireless Communications and Mobile Commerce, Nan Si Shi (ed.), Hershey PA: Idea Group Publishing, 2004, 23-48.
• ?Electronic Architectures for Bridging the Global Digital Divide: A Comparative Assessment of E-Business Systems Designed to Reach the Global Poor,? N. Dholakia, N. Kshetri, in Architectural Issues of Web-enabled Electronic Business, Nan Si Shi and V. K. Murthy (eds.), Hershey PA: Idea Group Publishing, 2002, 23-39.
• ?Marketing and Interactive Devices: Does a Rose by Another Name Smell the Same?? R. R. Dholakia, N. Dholakia, in Frontiers in Direct and Interactive Marketing Research, Vol. 4., D. D. Schoenbachler (ed.), New York: John Wiley & Sons, 2001, 10-21.
• ?The New Bell Atlantic: From Regional Player to Global Competitor,? N. Dholakia, R. R. Dholakia, in Case Studies of International Marketing and International Business, Norman Coates (compiler), Tokyo: Chuo University Press, 2000, 23-40.
• Markets and Marketing in the Information Age, Internet-Marketing, Wolfgang Fritz (ed), 21-37, 1999. Stuttgart: Schaffer-Poeschel. (Authors: N. Dholakia, R.R. Dholakia)
• Internet and Electronic Markets: An Economic Framework for Understanding Market-Shaping Infrastructures, Internet-Marketing, Wolfgang Fritz (ed), 38-54, 1999. Stuttgart: Schaffer-Poeschel. (Authors: N. Dholakia, R.R. Dholakia, M.H Park)
• Electronic Commerce and the Transformation of Marketing, Internet-Marketing, Internet-Marketing, Wolfgang Fritz (ed), 55-80, 1999. Stuttgart: Schaffer-Poeschel. (Authors: N. Dholakia, R.R. Dholakia, M. Laub and Y.S. Hwang)
• Die Web-Prasenz fuhrender deutscher Industrieunternehmen, Internet-Marketing, Wolfgang Fritz (ed), 81-106, 1999. Stuttgart: Schaffer-Poeschel. (Authors: N. Mundorf, D Zwick, N. Dholakia)
• The Webs and the Web-nots: Access Issues in the Age of Internet Commerce, Internet-Marketing, Wolfgang Fritz (ed), 281-296, 1999. Stuttgart: Schaffer-Poeschel. (Authors: N. Dholakia)
• Concerns about the Internet: Some Results from a Survey, Internet-Marketing, Internet-Marketing, Wolfgang Fritz (ed), 297-308, 1999. Stuttgart: Schaffer-Poeschel. (Authors: R.R. Dholakia, N. Dholakia)
• Die internationale E-Mail Debate, Internet-Marketing, Internet-Marketing, Wolfgang Fritz (ed), 309-328, 1999. Stuttgart: Schaffer-Poeschel. (Authors: W. Fritz, M. Kerner, C.K. Kim, N. Mundorf)
• Marketing of Telecommunications Services: Building and Defending Competitive Advantage, Progress in Communication Sciences, Volume XV; Advances in Telecommunications, H. Sawhney and G.A. Barnett (eds), 93-110, 1998. Stamford, CT: Ablex Publishing Corporation. (Authors: R.R. Dholakia)
• Time and Technology: Acquisition and Use of Household Innovation, Marketing for the New Europe: Dealing with Complexity, ed. Josep Chais and Joan Sureda, Vol. 1, 1996, 631-648.(Authors: C. Kaufman, P. Lane)
• The Plugged-in Home: Marketing of Information Technology to U.S. Households, Herhaus-forderungen f? die Informations-technik, Peter Zoche (ed.), Heidelberg, Germany: Physica-Verlag, 1996, 86-100.(Author: R.R.Dholakia)
• New Visions of Information Technology and Postmodernism: Implications for Advertising and Marketing Communications, in The Information Superhighway and Private Households: Case Studies of Business Impacts, Walter Brenner and Lutz Kolbe, eds., Heidelberg, Germany: Physica, 1996, pp.319-337.(Authors: A. Venkatesh, R.R. Dholakia, N. Dholakia)
• Information Technologies in the Home: Policies and Markets, in The Information Superhighway and Private Households: Case Studies of Business Impacts, Walter Brenner and Lutz Kolbe, eds., Heidelberg, Germany: Physica, 1996, pp.385-397.(Author: N. Mundorf)
• Bringing Infotainment Home: Challenges and Choices, New Infotainment Technologies in the Home: Demand-Oriented Perspectives, Ruby Roy Dholakia, Norbert Mundorf, and Nikhilesh Dholakia (eds), Mahwah NJ: Lawrence Erlbaum Associates, 1996, pp.1-20.(Authors: R.R. Dholakia, N. Mundorf, N. Dholakia)
• Adoption of Information Technology: Contribution Factors, in New Infotainment Technologies in the Home: Demand-Oriented Perspectives, Ruby Roy Dholakia, Norbert Mundorf, and Nikhilesh Dholakia (eds), Mahwah NJ: Lawrence Erlbaum Associates, 1996, pp.157-172.(Authors: N. Mundorf, S. Westin)
• Taking Movies-on-Demand to Market, New Information Technologies in the Home: Demand-Oriented Perspectives, Ruby Roy Dholakia, Norbert Mundorf, and Nikhilesh Dholakia (eds), Mahwah NJ: Lawrence Erlbaum Associates, 1996, pp.75-88.(Author: R.R.Dholakia)
• The Marketing Challenge: When Services Compete with Products, Marketing Strategies for Information Technologies, R.R. Dholakia (ed.), Vol. 4, 55-70, 1994, Greenwich, CT: JAI Press. (Author: R.R. Dholakia)
• Competition Between Goods and Services: Setting the Research Agenda, Research in Marketing, Vol.11, Jagdish N. Sheth (ed.), 81-112, 1992, Greenwich CT: JAI Press.(Author: R.R. Dholakia)
• Injecting Marketing Vision in High-Technology R&D Projects, Advances in Telecommunications Management, Vol. 1, M.M. Saghafi and A.K. Gupta (eds.), 99-117, 1990, Greenwich, CT:JAI Press.(Authors: N. Dholakia, R.R. Dholakia)
• The Challenge of High Technology to Marketing: Setting the Research Agenda, Linking Marketing and Technology Strategies, R. McTavish (ed.) 29-32, 1989. Chicago, Ill: American Marketing Association.(Authors: N. Dholakia, R.R. Dholakia)